"Excuse me Mate, where can I find a ladle?"
"I'm not sure, Sir, all the kitchen equipment and tools are above the normal shelves, and spaced around the store on every aisle. You'll have to walk up and down every aisle until you see what you need."
"Mmm. That's a great system. But, and please forgive me for making such a sensible suggestion, wouldn't it be easier to have all of those things in one place, say in one aisle, perhaps at eye level?"
"We don't do things that way, Sir."
"Yes, I know. Well, thank you , you've been most helpful."
"Have a nice day, Sir."